The school's IT department that I am current working at is looking for a Help Desk Support Technician. The position is 1st tier support with many opportunities to grow as we are small team. It is a great position for the first full time job seeker! The previous Help Desk Tech was loved by many and was with the school for 9 years. He moved on to a much larger organization that was closer to his spouse. His new position is a well sought after position too. I am very proud of his growth and new opportunities.
Looking for a replacement has been a long process! Much longer than anticipated. Months actually. Although not short on applicants, it is interesting how many are just not panning out.
The caliber and experience is varied but those that look great on paper do not return calls. I am curious to know why. Others that do look promising, do not pan out on the first phone call. And some applicants do not even send their resume or have numerous typos in their email. Very disappointing.
The first contact experience is key.
The first step for us is a phone call interview. The candidates immediately assert they are perfect for the position before listening or asking more about it. That said, I am always pleasantly surprised by the enthusiasm! However after a few minutes into the discussion, I quickly learn most candidates do not speak about growth, learning or solving problems. Most go into the technical knowledge they have gained or received in school. Even after politely explaining that this information is already in their resume, it often doesn't change.
A tip to potential job seekers. Speak to your soft skills! We want to make sure you are a good communicator and focus on learning and growth. If you can, use a past experience -- but just speaking to it goes a long way. We want to make sure you are a good fit. And it goes both ways too.
Your potential employer should also speak about growth and learning opportunities. Your well being is important too; if you don't hear these initially ask about the work atmosphere and benefits connected to wellness.
A Harvard Business Review article, Attract Top Talent 2022, echoes many of the above observations. The relationship goes both ways and needs to be authentic. Best of luck in your search!
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